Customer Service

We are dedicated to providing you with the best quality products at the best value. This section is designed to provide you with important information regarding your account, shipping and returns along with answers to general questions.

Contact Us

If you have a question and would like to contact us, you can reach us by phone or email.

Phone

Monday – Friday
8:00A – 5:00P Pacific Standard Time
Toll Free:  888-367-8605

Email

Email us at customerservice@vitamedica.com (You will receive a reply within 1-2 business days).

Subscribe & Save

Subscribe & Save is a subscription program that saves you 15% on today’s order and every future Subscribe & Save shipments.  All Subscribe & Save orders are shipped USPS priority mail FREE of charge.   You can easily modify, skip or cancel subscription at any time.

You will be charged the day your VitaMedica Subscribe & Save subscription ships.  The charge will be the price of the product less 15% plus state sales tax.  VitaMedica Subscribe & Save orders do not qualify for promotions and gift with purchase offers that are not specific to the subscription program.

Account & Registration Info

Registration

When you place a product order, you will have the option to create an account in order to save your information for next time. It is not required. If you choose to create an account you will be asked to provide a password.

Account Settings

To view and/or change your account settings, log in to My Account and click links on the left hand side in order to change your password, addresses, credit card and Subscribe & Save orders. NOTE: Your email address is linked to your account and cannot be changed online. Please contact our Customer Service department if you wish to change your email registration.

If you have forgotten your password to log in, click Account at the top of the page. Under “Login” click the “Lost your password?” link and enter your email address for password reset instructions to be emailed to you.

Order History

To review your order history, log in to My Account and click Orders on the left hand side. All orders placed under your account will be listed in chronological order. If you have created more than one account using a different email address, you’ll need to log in with those credentials to see orders associated with that account.

General Questions

Safe Shopping Guaranteed

Your credit card information is safely secured using standard security SSL technology.  This ensures that your credit card information is encrypted.

Payment Methods

We accept MasterCard, Visa, American Express and Discover cards. You have the option to save your credit card information or provide it for just the immediate sales transaction.  We also offer PayPal as a payment method.

Promotion Code

We periodically run special offers using a promotional or “coupon” code. To redeem the special, simply enter the coupon code in the “Coupon Code” field of Shopping Cart or Checkout. For special offers on specific products, you must first add the product(s) to your cart and then enter the coupon code to redeem the special.

Coupon codes are time-specific and are only redeemable within the stated promotional period. Expired and inactive coupon codes are not valid. Orders placed prior to a promotional period are not eligible for a credit.

Shipping Information

Selecting Your Shipping Option

Our official shippers are the US Postal Service (USPS) and FedEx Express. Shipping is only within the United States.

Orders received by 4pm Eastern Standard Time (EST) are shipped the same business day. Orders received after 4pm EST are shipped the next business day. Orders placed after 4pm EST on Fridays and during the weekend are shipped the following Monday.

All standard VitaMedica product orders are shipped via FREE USPS Priority Mail and arrive to most U.S. destinations within 3 business days.

Expedited shipping options are available via FedEx Express 2nd Day or FedEx Standard Overnight. FedEx Express transit times do NOT include weekends. Please plan accordingly.  FedEx does not ship to PO Boxes so be sure to provide a mailing address.

Tracking Your Order

Upon shipment of your order, tracking information will be sent to the email you provided during checkout. By clicking on the link in your email, you will be directed to the shipping provider’s website where up‐to‐date information on your shipment can be viewed. NOTE: Tracking information only becomes available once your order has been processed and picked up by the shipping provider. If no tracking info is available, wait 1 business day and check again. If there is still no tracking info, please contact our Customer Service department.

Packing Materials

We're concerned with the impact excess packaging materials has on our environment. That's why our bottles are made from PETE, a highly-recyclable material. Each product box is made from recycled materials and bears the Sustainable Forestry Initiative (FSI) symbol. Each shipment is packed with biodegradable peanuts made from organic starch or recycled packing paper. These FDA approved peanuts decompose in water leaving no toxic waste. VitaMedica also uses recycled corrugated cardboard shipping boxes made from 100% recycled materials.

Return Policy

Satisfaction Guaranteed

If you're not completely satisfied with your VitaMedica purchase, we offer a 60 day money-back guarantee.

Return Process

In the rare instance you want to return a VitaMedica purchase, contact customer service at our toll free number 888-367-8605 or email customerservice@vitamedica.com and we will issue a Return Authorization along with shipping instructions. You have the option to request a prepaid FedEx return label for a return shipping fee of $6.95, or arrange for shipment on your own with the carrier of your choice (USPS, etc.). If not using a prepaid return label supplied by VitaMedica, we strongly advise obtaining shipment tracking as VitaMedica is not liable for any lost or mis-delivered returns.

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